From Behind the Deli Counter
It's Just US
Behind every order is a real person who cares. Discover the story of The Norfolk Deli, why being an independent family business matters, and why 'It's Just Us' is something...
It's Just US
Behind every order is a real person who cares. Discover the story of The Norfolk Deli, why being an independent family business matters, and why 'It's Just Us' is something...
The Art of Complaining (Yes there is one)
Nobody likes making a complaint, but knowing how and when to raise an issue can make all the difference. In this behind-the-counter look at customer service, we explain why independent...
The Art of Complaining (Yes there is one)
Nobody likes making a complaint, but knowing how and when to raise an issue can make all the difference. In this behind-the-counter look at customer service, we explain why independent...
Independents Are Not Small Corporates
Independent businesses aren’t scaled-down corporates. This article explores the hidden realities behind the counter — from running websites and packing parcels to handling courier issues — and why care shouldn’t...
Independents Are Not Small Corporates
Independent businesses aren’t scaled-down corporates. This article explores the hidden realities behind the counter — from running websites and packing parcels to handling courier issues — and why care shouldn’t...
Why Independent Shops Can’t — and Shouldn’t — S...
Independent shops aren’t designed to stock everything. They curate, lead trends, and back emerging brands before supermarkets adopt them. Here’s why that matters
Why Independent Shops Can’t — and Shouldn’t — S...
Independent shops aren’t designed to stock everything. They curate, lead trends, and back emerging brands before supermarkets adopt them. Here’s why that matters
What Regular Customers Make Possible
For every browser and admirer, there is a regular. This article lifts the curtain on how everyday shopping habits — not grand gestures — make curation, creativity, and survival possible...
What Regular Customers Make Possible
For every browser and admirer, there is a regular. This article lifts the curtain on how everyday shopping habits — not grand gestures — make curation, creativity, and survival possible...
When Independent Shops Become Scenery
Independent shops are often treated as part of the scenery — admired, shown off, and spoken about fondly, but not always used. This piece explores the uncomfortable truth behind “support...
When Independent Shops Become Scenery
Independent shops are often treated as part of the scenery — admired, shown off, and spoken about fondly, but not always used. This piece explores the uncomfortable truth behind “support...